Privacy Policy

This Privacy Policy explains how Urban Explorations handles personal data in connection with its website and guided culinary and market tour services. It applies to information collected before, during, and after a booking request, including communications about route planning, dietary details, and tour coordination.

Policy guidance

This section outlines key topics addressed within this privacy notice.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Email contact

[email protected]

Telephone contact

+92 301 5482917

Postal address

9, 25, Rawalpindi, 46000, PK

Privacy inquiries

Use the contact details below for questions about this policy or the handling of personal data.

Data We Collect

We may collect identification and contact details, booking and payment information, group size, preferred dates and times, meeting point details, dietary information, language preferences, and any route or tasting preferences you choose to provide. We may also collect limited technical data such as device, browser, and usage information when you visit the website or submit a request.

The categories of data collected depend on the booking stage and the information needed to arrange a tour.

How We Collect Data

We receive personal data directly from you when you make a consultation request, contact us by phone or email, or provide details for a booking. We may also obtain information from payment-related and website systems used to process requests, confirm availability, and maintain records of the service.

Information comes from direct submissions, booking communications, and basic website interactions.

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are used for session management, security, and performance monitoring, and they are not intended to collect more information than is needed for those purposes.

Cookie use is limited to common operational and analytics functions.

Cookie Controls

We use standard browser and site controls to manage cookie preferences where available. You can block or delete cookies through your browser settings, but some parts of the site may not function properly if essential cookies are disabled.

Cookie settings can usually be adjusted through browser controls, and some features may be affected if cookies are limited.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess tour availability, arrange dates and group details, confirm dietary and language preferences, process payments, coordinate meeting points and route details, maintain business records, improve website performance, and comply with legal obligations. We may also use information to manage customer support and to prevent misuse of the website or booking process.

Processing is limited to service delivery, administration, and compliance.

02 · Sharing

Sharing With Service Providers

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration, recordkeeping, and site operation. Where a tour requires coordination with a venue or vendor, we may share only the information needed to confirm the booking or dietary arrangements.

Operational sharing is restricted to service providers and counterparties involved in the booking process.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of Urban Explorations, our guests, or others.

Legal disclosures are limited to what is necessary in the circumstances.

User Rights

Your Rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion in appropriate cases, or object to certain processing. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.

Available rights may depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To exercise a privacy right, send a clear request describing the information or action you want. We may ask for additional details to verify your identity and to locate the relevant records before we respond.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We retain personal data for the period needed to manage inquiries, confirm bookings, complete the tour process, handle payment and accounting records, and meet legal or dispute-related obligations. When data is no longer required, we delete it or de-identify it where appropriate.

Records are kept only for as long as needed for the service, compliance, and ordinary business administration.

Policy Updates

Policy Changes

If we make material changes to this policy, we will update the posted version and take reasonable steps to draw attention to the change where appropriate. The revised policy applies from its stated effective date.

We review this policy when our practices change or when legal requirements are updated.